Who you're calling
You're working with a licensed California broker, not a call center
Your policy is bound by Kevin Vu, California Department of Insurance Producer License #4037122. Verify the license number on the CDI site any time.
You can do everything in English or in Vietnamese (Tiếng Việt). Documents are issued in English. Phone, email, and in-office conversations happen in whichever language is easier for your household. That includes the part where we read the dec page line by line so you know what you're paying for.