What to expect
The first call, start to finish
Most first calls take 15 to 30 minutes. Kevin opens with the household tree (every adult, every teen with a permit, every vehicle, who lives where, who has what license type), then maps your situation to the carrier or carriers that actually accept the profile. For standard cases (clean record, single vehicle, full coverage) you get a quote on the same call. For SR-22, AB60, or non-standard cases, the call ends with a written quote within one business day after Kevin runs it through the right markets.
You will not be transferred to a call center. You will not be passed between three different agents. Kevin handles intake, quoting, binding, and the ongoing service himself for California cases. Sean Vu (NJ and PA partner producer) handles binding for households with vehicles or property in those states.
Before you call
What to have ready
- For auto:driver license number for every household driver, VIN for every vehicle, current policy declaration page (the “dec page”), and the current policy renewal date.
- For SR-22: the California DMV Order to Comply, your driver license number, and the conviction date if you know it.
- For AB60: your AB60 license number, ITIN or passport if you have one, vehicle VIN, and proof of garaging address.
- For homeowners: property address, approximate year built, square footage, and the current homeowners policy if you have one.
- For life or health: date of birth and tobacco status for each person being covered, and a rough idea of household income for Covered California eligibility.
If you don't have all of these, call anyway. Kevin can give you a useful ballpark on the first call and finish the quote once you send the missing documents.
Languages
English or Vietnamese, your choice
All documents and policy paperwork go out in English (that is what the carriers issue), but the conversation about them happens in whichever language your household prefers. Phone, email, and in-office. Reading the dec page line by line in Vietnamese is a normal part of the intake, not a special accommodation. For Vietnamese-only households, the sister site at baohiemxe.com is the faster entry point.